To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) listed on the cable modem label.

The cable modem label is located on the bottom of your SB8200. If the other LEDs do not light up SOLID green or blue, please call ARRIS Technical Support at 1-87 for assistance. If the Power LED does not light up SOLID, please rest check the power connection on your SB8200 before contacting ARRIS Technical Support. Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. Front Panel LEDs and Rear Panel Connectionsĭuring normal operation, the Power, Receive, Send, and Online LEDs on the SB8200 front panel should always be lit SOLID green or blue.

If still unsuccessful, you may have to contact your current service provider to either set up your Internet service or activate your SB8200.

If the web page fails to open, first check each cable connection on your devices to ensure that they are securely connected.

If the web page opens, your SB8200 was set up properly.

Type a valid URL (such as in the address bar and press Enter to test your network connection.

Open a web browser on your computers, such as Internet Explorer, Google Chrome, Firefox, or Safari.Contact your service provider to activate your SB8200, if automatic activation is not available.Note: Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser.

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